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      Terms & Conditions

      I. Introductory Provisions

      1. These General Terms and Conditions (hereinafter referred to as the “Terms”) govern the rights and obligations between the company operating the cryptocurrency exchange (hereinafter referred to as the “Operator”) and its clients (hereinafter referred to as the “User”).
      2. By using the Operator's online platform (hereinafter referred to as the “Platform”), the User confirms that they have read these Terms and agrees to comply with them.

      II. Conditions for Provision of Services by the Operator

      1. The Operator enables Users in particular to:
        1. purchase cryptocurrencies,
        2. sell cryptocurrencies
        (hereinafter referred to as the “Services”).
      2. The Operator is not a provider of payment services. It is not possible to exchange one cryptocurrency for another or to pay third parties in cryptocurrency through the Platform.
      3. The Services are provided predominantly online via the Platform, OTC (Coinmate over-the-counter) service can be provided also in person.
      4. The Services may not be fully or partially available in some regions, countries, or jurisdictions.
      5. The Operator reserves the right to limit, modify, or suspend the Services at any time due to maintenance, security, regulatory changes, or other serious circumstances.
      6. To use the Services, the Operator may require User registration.
      7. The User enters into a contract for the provision of Services with the Operator via the Platform (hereinafter referred to as the “Contract”).
      8. The content of this contract consists of the Terms and Conditions, Price List, Personal Data Protection Principles and AML rules.
      9. In the case of a transaction concluded through the Platform, the Contract is concluded upon confirmation of payment.
      10. In connection with the use of the Services, the User is required to provide complete, truthful, and up-to-date information and promptly update any changes.
      11. The User shall use the Platform and Services solely for lawful purposes and shall not use them for any activities that violate legal regulations.
      12. The Operator is obligated to comply with anti-money laundering and counter-terrorism financing (AML/CFT) regulations in connection with providing the Services.
      13. Before Services can be provided through the Platform, the User is required to verify their identity, prove their address, state the purpose of using the Services, disclose the origin of funds, and verify their bank account in accordance with AML/CFT legislation. The scope of identification and verification depends on the User's risk profile and the extent of the Services used.
      14. Each transaction can be either a one-time transaction or a recurring transaction. Recurring transactions are made within the registered user account.

      III. Supported Cryptocurrencies

      1. As part of the Services, the Operator allows the exchange of the following cryptocurrencies:
        1. USDC
        2. USDT
      2. USDC (USD Coin) is a stablecoin pegged to the US dollar at a 1:1 ratio. This means that for every issued 1 USDC, there should be 1 US dollar or equivalent liquid assets held in reserve.
      3. USDC is issued by Circle in cooperation with the crypto exchange Coinbase under the Centre consortium.
      4. More information on USDC is available at: https://www.usdc.com/learn/what-is-usdc. The USDC whitepaper is available at: https://www.circle.com/legal/mica-usdc-whitepaper.
      5. USDT (Tether) is also a stablecoin pegged to the US dollar at a 1:1 ratio, similar to USDC.
      6. USDT is issued by Tether Limited.
      7. More information on USDT is available at: https://tether.to/en/. The USDT whitepaper is available at: https://tether.to/en/whitepaper/.

      IV. Fees and Payments

      1. You agree to pay the Operator fees for the use of the Services.
      2. The applicable fees for the Services are listed in the current fee schedule published on the Platform (https://protoncrypto.pro).
      3. All fees are charged in real-time, and the User is informed of them before executing the transaction.
      4. Payments are made exclusively via non-cash methods determined by the Operator (e.g., bank transfer, payment gateway).
      5. If the Operator receives funds from an account or via a payment method where the account holder or instrument owner is not identified, such funds will be returned to the sender, and a special administrative fee may be applied. The refund process may take at least two business days, and the corresponding trade will not be settled until it is completed.
      6. The User warrants that the funds used have been obtained legally and may be asked at any time to explain their origin.
      7. The Operator may limit the maximum transaction amount.
      8. The Operator executes the sale/purchase of cryptocurrencies immediately, provided there are no AML/CFT compliance issues or circumstances beyond the Operator’s control arise.

      V. Liability and Limitations of the Operator

      1. Content published on the website or within the Platform does not constitute investment, tax, legal, or other professional advice, nor is it an offer to conclude a contract for financial, investment, or other services.
      2. The Operator does not provide any advice regarding cryptocurrency trading, investment decisions, financial analysis, or similar activities. All information available on the website is for informational purposes only.
      3. The Operator implements appropriate technical and organizational measures to secure the Platform and data.
      4. The User assumes the risk of change in circumstances that may affect the contractual relationship pursuant to Section 1765(2) of the Civil Code.
      5. The Operator is not liable for damages caused particularly by:
        • system or internet outages,
        • force majeure events,
        • account misuse due to insufficient security on the User's side,
        • cryptocurrency exchange rate fluctuations,
        • third-party failures to settle a transaction,
        • User's delay in fulfilling contractual obligations,
        • incorrect data or transaction parameters provided by the User.
      6. Any complaints regarding a specific transaction must be submitted by the User no later than 5 business days after settlement. Failure to do so will be deemed as acceptance of the exchange, and late complaints will not be considered.
      7. Complaints must be submitted via [email protected].
      8. Given market volatility, the User acknowledges and agrees that the value of acquired cryptocurrencies may decrease after the exchange due to market developments. Unless expressly rejected by the Operator under these Terms, the Operator is only responsible for correctly executing the transaction per the User’s approved instruction and is not liable for any value changes after settlement.
      9. The Operator is not liable for losses caused by cryptocurrency market fluctuations or actions of third parties.
      10. The User declares awareness of the high-risk nature of the Services and has considered all related risks.
      11. The User acknowledges that using the Services requires an understanding of the exchange process and the principles of virtual currencies. The User confirms sufficient knowledge in this field, including how cryptocurrencies and wallets function, and does not require further explanation from the Provider.

      VI. Termination of the Contractual Relationship

      1. The User is not entitled to withdraw from an individual contract pursuant to Section 1837(b) of the Civil Code, due to the specific nature of the Services, which are subject to financial market fluctuations beyond the Provider's control.
      2. The User acknowledges that the Provider is required to comply with AML laws and is entitled to unilaterally terminate the Services, the Contract, and cancel the User account at any time, even without providing a reason. The User will be informed of such action.

      VII. Personal Data Protection

      1. The Operator processes personal data in accordance with applicable laws, particularly the GDPR.
      2. More information on personal data processing is provided in a separate document titled “Privacy Policy,” available on the Platform htps://protonrypto.pro).

      VIII. Final Provisions

      1. Legal relationships arising under these Terms are governed by the laws of the Czech Republic.
      2. Any disputes arising from or in connection with the use of the Services shall be resolved by the competent courts of the Czech Republic.
      3. The User acknowledges that the supervisory authority for consumer protection obligations of the Provider is the Czech Trade Inspection Authority (CTIA).
      4. Out-of-court dispute resolution is handled by the CTIA, ID No.: 000 20 869, Štěpánská 796/44, 11000 Prague 1, website: https://www.coi.cz/en/information-about-adr/. Consumers may also use the EU online dispute resolution platform: http://ec.europa.eu/consumers/odr/.
      5. The Operator may update these Terms at any time, and Users will be informed appropriately (e.g., via email or a Platform notice).
      6. If the User does not agree with the changes, they may terminate the contract without penalty before the effective date of the changes.

      These Terms become effective on 6.06.2026